• By Phone: Toll free: 1-888-994-8399 or (651) 994-8392, 9:00 a.m. - 5:00 p.m. Monday-Friday, Central Standard time.
• Secure On-Line Shopping: Just click the "Add to Shopping Cart" button for convenient on-line ordering of products. All online transactions at Yahoo! Stores are handled with industry-standard SSL encryption.
• By E-mail: basketlady52@hotmail.com
• By Fax: Directions for FAX orders:
  At checkout simply fill out the order form as you normally would. In the Payment Method Section select the "Credit Card by Fax" payment option. Submit the form for processing. Print out the form and write in your payment information to include the following (Note: the billing information on the order form must be completely filled out and reflect the information on file for the card holder):
  • Type of Card (Either Visa, MasterCard or American Express):
  • Account #:
  • Exp. Date:
  FAX completed order form to: (651) 994-4986
  

Order Processing
MOST PACKAGES WILL GO OUT THE SAME DAY IF WE RECEIVE YOUR ORDER BY 1:00pm CST WITH THE EXCEPTION OF MULTIPLE ORDERS OR DURING THE BUSY HOLIDAY SEASON
Weekend orders: Baskets ordered after 3:00 p.m. Central Standard Time on Friday, Saturday, or Sunday will be shipped per UPS on Monday.

Shipping Information
Nationwide Shipping Available. International delivery NOT available.

All gift baskets are shipped from St. Paul, Minnesota by UPS. UPS DOES NOT ship to P.O. Boxes. Shipping options include ground, overnight air, second day air and third day select. PLEASE NOTE: Day one of shipping DOES NOT include the day UPS picks up the package with the exception of Overnight Air in which the package will be delivered the next day. It starts the following day and does NOT include weekend days; only Monday thru Friday business days. If your package is picked up on a Friday, DAY ONE starts the following Monday. If you want your package shipped Second Day Air or Third Day Select you start counting DAY ONE the FOLLOWING DAY after UPS picks up the package. PLEASE CALL FOR PACKAGES GOING TO ALASKA AND HAWAII. PLEASE NOTE: All DISCOUNTS APPLY TO BASKET ORDERS ONLY; DOES NOT INCLUDE SHIPPING & HANDLING FEES.

Click on this US Transit map to view GROUND TRACK approximate delivery date.

Delivery times range from 2-7 business days. You can check on how many days it will take for your gift to arrive by clicking on this link to UPS: http://ups.com/wwtransit/engtimetran.html
(original zip code is 55121)

UPS will not guarantee transit time for packages going to residential addresses, therefore Baskets On Occasion cannot guarantee transit time either.

If there is a mistake in shipping information or the recipient has a new address and the package is shipped back to Baskets On Occasion, the customer will have to pay additional shipping charges for re-shipping it.

Shipping Charges
UPS Shipping per Basket Order:

*Shipping rates include handling fee.
* Hand delivery available MONDAY thru FRIDAY in Minneapolis/St. Paul area. SATURDAY HAND DELIVERY AVAILABLE ONLY IN EAGAN, MINNESOTA. Rates START at $6.00 in Eagan, MN and go up depending on the designated zip code. PLEASE call for hand delivery rates.

Sales Tax
For orders originating in Minnesota, a 6.5% Minnesota sales tax will be added to all applicable gifts and gift baskets.

RETURN POLICY
If you need to return your basket please call us at 1-888-994-8399 for a RETURN number. We cannot accept returns without this number. We will happily credit the original charge card used in payment for the retail price of the basket, less a 20% restocking fee, less shipping and handling charges. You must notify us within 7 days of receipt of your basket. Baskets must be returned in their original unopened condition. If a basket is rerouted back to us by the shipper due to an invalid or incorrect address, or a refusal of delivery by the recipient, we will credit your charge card the retail price of the basket, less the 20% restocking fee, minus all shipping fees, including wrong address fees and return fees assessed to Baskets On occasion,Inc. by the carrier.

Due to state health laws, we cannot accept any opened basket for credit or exchange unless the items have been damaged in transit. If you ever receive a basket damaged in shipment, please notify us immediately so that we may rectify the situation for you. You must retain all packing materials for inspection by the carrier. We will not replace items due to damage unless we are notified upon receipt of the basket and all packing materials have been retained for inspection by the carrier. Any verified damaged items will be replaced only. We will not issue credit card refunds for damaged items.

VOLUME ORDERING POLICY: On basket orders of 5 or more, Baskets On Occasion has a 3 day grace period starting on the date of order when the customer can either cancel or change the number of baskets ordered. After that time, any changes in the quantity (less than stated in the orginal order) will result in a restocking fee of 20% per retail cost of the basket. If baskets have been already shipped, the customer can return unopened basket in orginal conditon & box and will incur a 20% re-stocking fee and all shipping and handling fees needed return to Baskets On Occasion.

Baskets On Occasion reserves the right to substitute items of equal or greater value at no extra charge; this includes warm weather conditions.